Privacy Policy

Tele Health – Privacy Policy

This Privacy Policy sets out how Tele Health Enterprises Pty Ltd (ABN: 15 645 405 803) (“Tele Health”, “we”, “our” or “us”) will collect, use and otherwise handle any Personal Information that we collect from you when you visit, view, access or use our websites and services at tele Health.com.au (or other relevant domains) (together referred to as the “Website”).

1. Collecting Information

1.1 You acknowledge that if you use the Website and sign up for our services we’ll collect information about you including:

(a) when you provide Personal Information on the Website, including creating an account; (b) when you make a booking via the Website;

(c)when you subscribe to receive notifications, emails and information from us; and (d) generally when you visit and navigate our Website.

2. Making a Booking

2.1 When creating an account on our Website, we’ll ask you to submit certain Personal Information, including (but not limited to) your name, last name, mobile phone number, email address, ‘Login’ (i.e. username), password and gender. We may also request other information from time-to-time.:

2.2 When you make a booking for an appointment with a healthcare professional via the Website, you will be asked to submit certain Personal Information, including (but not limited to) your name, last name, mobile phone number, email address, photo identification, address, age, gender and medical history. We may also request other information from time-to-time.;

2.3 When we receive booking requests, we will retain the information relating to you and the booking for our records and for other internal purposes and for the purposes of contacting you about the booking..

2.4 We use AutoMed to facilitate the appointment booking process and to capture your Personal Information. When you make a booking through our Website, your Personal Information will also be provided to AutoMed and handled in accordance with their privacy policy, which may be updated from time to time. AutoMed is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and implements security measures to ensure the protection of your data and Personal Information. AutoMed and we may disclose your Personal Information to the health professionals and medical practices you have booked appointments with for the purposes of providing healthcare, prescriptions and other related services/products. AutoMed and we may use your Personal Information to contact you about AutoMed’s products or services, as well as share de-identified data with third parties, including for the purposes of helping AutoMed improve its services and products, for recruitment purposes, payment processing, security, reporting and/or advertising

2.5 You acknowledge that online payments made to us on our Website are made using third party software and/or services. Personal Information you provide to such third parties will be governed by each such third party’s privacy policy. We shall not be responsible or liable for your disclosure of Personal Information to such third parties.

3. Submitting Material or Sending Messages

3.1 When you submit material, send us a message through the Website, or subscribe to receive information from us, we’ll ask you to provide certain Personal Information, including (but not limited to) your full name and email address. We may also request other information from time-to-time:

4. Navigating through the Website

4.1 We use session ‘cookies’ to automatically collect information about your IP address and web browser (and similar software) each time you navigate through our Website. A ‘cookie’ is a small data file that’s stored on your web browser when you access the Website.

4.2 Session cookies enable you to suspend your browsing activities on the Website and come back after a limited time without losing your page or having to re-enter your log in details. The cookie will remain on your browser, but will be inactive, if your session is timed out or you end the session by closing the browser or navigating to a different website.

4.3 You can set up your browser so it does not our accept cookies. You can also delete our cookies from your browser.