Help
Center
How Can We
How Can We
Help
You?
Find answers to our most common questions about telehealth services and medication.
About Tele Health Clinic
We provide affordable care with a team of doctors and nurse practitioners
experienced in managing a range of conditions. Our practitioners recommend
treatment options they believe may best support each patient’s health needs.
An initial consultation is $99, and subsequent
follow up consultations are $75. We recommend you have a review appointment
with the practitioner after one month to ensure you have the correct
medication for your condition. After that, patients typically see their
prescriber for a follow up once every 6 months to ensure they receive an
updated prescription if required before they expire.
Payment is required at the time of booking to confirm your consultation..
No, there are no hidden fees. The consultation fee covers your telehealth
appointment with an AHPRA-registered practitioner.
If a prescription is issued, the cost of medication charged by the pharmacy
is separate and not included in the consultation fee. Any additional
services such as pathology tests or specialist referrals may also incur
external provider fees.
You may cancel or reschedule your appointment with at least 2 hour's notice
at no charge.
Cancellations made with less than 2 hour's notice, or missed appointments,
may incur the full consultation fee.
If you are running late, please contact us as soon as possible so we can
advise whether your appointment can proceed.
We’re always looking for compassionate, qualified doctors to join our
growing telehealth team. If you’re interested in working with us, please
send your resume and a brief expression of interest to
info@telehealthapp.com.au. Our team will review your application and get in
touch if your profile aligns with our current opportunities.
Travelling with Medication
It may be illegal to drive in Australia when taking some forms of
medication. Please discuss with your practitioner during your consultation.
In Australia, each state or territory legislation is slightly different. All
medication needs to be dispensed and correctly labelled by a
pharmacist/pharmacy, nurse practitioner or doctor.
The first thing to consider when travelling with medications, is to know the
laws on different medications your country of transit has. Some medications
are still banned in many countries. Don’t put yourself at risk by taking
chances; research before you leave, including contacting the country’s
embassy or consulate for information, as well as the embassy or consulate of
any transit countries..